FREE SHIPPING! 📦
Your order ships from Michigan, and you'll receive an email with tracking information as soon as your mala is on its way.
Individual malas ship FREE via USPS Ground.
When you purchase two or more malas together, we upgrade your shipment to USPS Priority Mail at no additional charge.
If you'd like to change or upgrade your shipping method, please contact us at namaste@malaology.com within 12 hours of placing your order.
WHEN WILL YOUR MALA SHIP?
We make and ship all non-custom malas within three business days.
During especially busy times, such as the holiday season, our timeline may occasionally be extended. If we can't meet that commitment for any reason, we'll email you with an update.
THOUGHTFULLY PACKAGED 🎁
Every item is lovingly wrapped in tissue paper, securely boxed, and shipped in a recyclable padded mailer without unnecessary plastic.
Ordering more than one item? We individually wrap and label each box so you'll know which mala is which before opening them — making gift-giving easy.
PLEASE CHECK YOUR SHIPPING ADDRESS
Your mala will be shipped to the address entered when you place your order.
If you've moved, changed addresses, or are using browser autofill, please take a moment to double-check your information before completing your purchase.
We cannot replace an order delivered to an incorrect address that was entered at checkout.
OUR PROMISE 🤍
We want you to love your mala. If you don't, please reach out and we'll do our best to make it right.
We gladly accept returns and cancellations.
For returns, please contact namaste@malaology.com within 14 days of delivery for instructions.
If you placed an order by mistake, you may request a cancellation within 12 hours of purchase.
CUSTOM & PERSONALIZED ORDERS
Because of their unique nature, custom and personalized items cannot be returned or exchanged.
However, we're here to serve. If there's ever an issue or concern with your order, please reach out to us.
RETURN CONDITIONS
Buyers are responsible for return shipping costs.
Items should be returned in their original condition. If an item is returned damaged or altered, the buyer may be responsible for any loss in value.
Please allow approximately one week for a refund to appear after it has been processed, as banking processing times can vary.
ANY OTHER QUESTIONS?
Please email us anytime at namaste@malaology.com. We're here to serve.