FAQ

WHAT IS OUR GUARANTEE?

We want you to love your mala! If you do not, please contact us, and we will make it right.

We gladly accept returns and cancellations. Please email us at namaste@malaology.com within 14 days of delivery for guidance on returning your items.

If you placed your order in error, you may request a cancellation within 12 hours of purchase.

The following items can’t be returned or exchanged:

Because of the nature of these items, we can't accept returns for custom or personalized orders. However, we are here to serve. Please reach out with any issues or concerns.

Conditions of return:

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer may be responsible for any loss in value.

Please allow one week for your transaction to be reversed, as this is typical for banking systems.

HOW IS YOUR MALA PACKAGED?

Every Mala is a Gift ~ Even if It’s for You 🎁

We've thought of everything, so your Malaology purchase feels like a complete, gift-worthy experience from the moment it arrives.

Your mala comes with everything needed for Anointing, Dedication & Care:

Hemp Pouch for safe carrying
Anointing Oil for blessing and intention-setting
Selenite Crystal for energetic cleansing
Printed Gemstone Meanings, Mala Use & Care Instructions
Mantra Suggestions
Intuitively Drawn Oracle Card
All beautifully packaged in our Signature Gift Box

Every order is lovingly wrapped in tissue paper, securely boxed, and shipped in a recycled or recyclable padded mailer, with no unnecessary plastics.

We individually wrap all boxes for orders with two or more items and label them so you know which mala is which before opening the boxes. This makes gift-giving easy.

Do you have a special request for packaging or gift-wrapping? We’re always happy to make it extra magical. Just leave us a note at checkout!

HOW LONG WILL IT TAKE TO MAKE MY MALA?

We will make and ship your mala within three business days.

Sometimes, especially during the busy holiday season, our timeline may be extended, but if we can't fulfill that commitment for any reason, we will email you an update.

HOW WILL MY MALA BE SHIPPED?

Shipping is free!

Your order ships from Michigan. You will receive an email with tracking information when your item is shipped.

All individual malas are shipped via USPS Ground.

When you purchase two or more malas together, we upgrade your shipping method to Priority Mail.

To change or upgrade your shipping method, please contact us at namaste@malaology.com within twelve hours of placing your order.

WILL YOU RECEIVE THE SAME MALA AS PICTURED?

Each mala we create is lovingly made to order, just for you. While the mala you receive will match the materials shown, from the thread and tassel to the beads and guru, it will not be exactly as pictured. That’s because we use natural materials, and every stone holds its own unique beauty.

Variations in color, pattern, and texture are to be expected and celebrated! These differences are what make your mala truly one-of-a-kind.

If you have a preference for cord color or a particular shade of stone, please feel free to message us when you place your order. We will always do our best to honor your wishes, but please check your email. We may have follow-up questions or seek clarification.

WHAT IS A MALA?

The word "mala" comes from Sanskrit and means "garland." For thousands of years, malas have been used in Hindu, Buddhist, and Jain traditions as a tool for prayer and meditation. Each bead marks one breath, one mantra, or one moment of intention.

A traditional mala has 108 beads, with shorter versions (like 27 beads) used for a quicker practice. The single larger bead, called the guru bead, marks where your count begins and ends.

HOW DO YOU USE A MALA?

Wear your mala as a necklace, or wrap it around your wrist as an everyday reminder of your intention.

To use it for meditation, hold the first bead next to the guru bead between your fingers, recite a mantra or affirmation, and move to the next bead with each repetition as you work your way around the strand.

There's no wrong way to do it. Some people chant aloud, some repeat silently, and some simply hold their mala and breathe.

When you wear or carry your mala throughout the day, you carry your prayers and are reminded of your path.

HOW DO YOU CARE FOR A MALA?

Your mala will arrive with special care instructions to help you keep its energy fresh and flowing. Think of it as a little sacred self-care for your beads.

It’s okay to wash your beads gently in mildly soapy water, rinsing well. Gently pat your beads with a towel, then lay them flat to dry.

Comb your tassel with the included comb occasionally to keep it fluffy and avoid the dreaded dreadlocks.

Wipe sterling silver charms with the polishing cloth included to remove oils weekly.

Avoid stretching your beads, soaking them for prolonged periods (over 30 minutes), or sleeping with them.

Others can touch your mala. High-vibe souls may wear them briefly, but others shouldn’t use them for prayer or mantra. That is for you alone.

Check out our YouTube channel for more - Teresa @ Malaology https://www.youtube.com/@Malaology

WHERE DO YOUR MATERIALS COME FROM?

We do our best to honor Mother Earth by choosing ethically sourced materials whenever possible. Unlike gem-quality mining, semi-precious stones tend to have a lighter impact.

Our pendants are handcrafted in the USA, Thailand, or India by artisan families who’ve passed down their craft for generations.

Selenite? Always from a family-owned Moroccan mine that uses low-impact methods. The team works in good conditions to bring you these luminous crystals.

Packaging? Printed and assembled in the USA using recycled or recyclable materials.

A NOTE ABOUT YOUR SHIPPING ADDRESS - PLEASE READ

Let’s make sure your beautiful mala doesn’t go on an unplanned adventure! Your mala will be shipped to the address entered into our site at the time of your order, so if you’ve moved, changed realms, entered a different address since you opened your account, or just haven’t checked it in a while, now’s the time!

Double-check your address if you are using the browser autofill option.

🚫 If your mala ends up at your old apartment (or your ex’s place ~ yikes), we won’t be able to replace it, so please double-check that your info is up to date before placing your order.

Help us help your mala get to the right doorstep. The beads thank you. We thank you. The mail carrier probably thanks you too.