Refund policy

RETURNS

We want you to love your mala. If you don't, contact us and we'll make it right.

Email namaste@malaology.com within 14 days of delivery, and we'll guide you through the return process.

Conditions of return

Items must be returned in their original condition. If they aren't, you may be responsible for any loss in value.

Buyers are responsible for return shipping costs.

Please allow about a week for the refund to reach your account — that's typical for banking systems.

If something's wrong on our end

If your mala arrives damaged, defective, or isn't what you ordered, that's ours to fix. Email us within 14 days of delivery, and we'll take care of it.

Custom and personalized malas

Because these are made specifically for you, we're unable to accept returns on custom or personalized orders. However, we're here to serve. If something isn't right, please reach out with any questions or concerns. Co-created custom malas also include lifetime restringing.

CANCELLATIONS

If your order was made in error, request a cancellation within 12 hours of purchase by emailing namaste@malaology.com.

QUESTIONS

Contact us anytime at namaste@malaology.com.